Supervisory and Management Certificate

A five-month series of nine focused, in-depth sessions will culminate in earning a supervisory and management certificate.

The San Antonio Area Foundation, in partnership with the H-E-B School of Business and Administration at the University of the Incarnate Word, offers a professional, non-academic certificate for mid-level and/or first-time nonprofit managers. This 30-hour program is designed to equip nonprofit staff with the management and supervisory skills needed to successfully lead a team of people.

Workshops are held at the San Antonio Area Foundation office, and classes are led by the University of the Incarnate Word faculty.

Cost: $695

Registration is currently closed. 

Meet the Presenters

Mark S. Teachout, Ph.D.

Mark S. Teachout, PhD, MS, is a Professor in the H-E-B School of Business and Administration, at the University of the Incarnate Word, San Antonio, TX, where he has taught at both the undergraduate and graduate levels in the areas of Management, International Management, Human Resources Management, Organizational Behavior, Organizational Development, Organizational Change, and Business Statistics. Earlier, he was the Assistant Vice President of Learning and Performance Solutions, at USAA, and a Senior Scientist at the USAF Research Lab where he received the Scientific Achievement Award for outstanding research. He is an HR, training and OD & Leadership consultant, with 30+ years of combined experience in research & development, Fortune 200, academic and consulting settings.  He has assisted private sector, public sector, government, military, and non-profit organizations in organizational change & culture, strategic planning, training, leadership development, and program evaluation.  He has over 90 publications, including books, book chapters, articles, and technical reports and delivered over 140 professional and invited presentations in the USA and internationally, on these and other topics.  He earned his Ph.D. in Industrial/Organizational Psychology from Old Dominion University.  Among his many professional affiliations and accomplishments, he served on the International Board of Standards for Training, Performance and Instruction (ibstpi).  In addition, he was listed as one of the most published authors in the 1990’s for top tier journals in his field.   Finally, he has taught and conducted research internationally, at John Cabot University, Rome, at the European Study Center in Heidelberg, and at IMC University of Applied Sciences, Krems, Austria, where he was awarded the Fulbright U.S. Scholar Grant.

Teresa L Harrison, Ph.D.

Dr. Teresa Harrison is an Assistant Professor in the H-E-B School of Business and Administration, at the University of the Incarnate Word in San Antonio, Texas, where she has taught at both the undergraduate and graduate levels in the areas of Organizational Behavior, Business Communication, Business Statistics, Human Resources Management, and Talent Management. Her research focuses on the effects of technology on role overload, social networking and diversity, electronic recruiting and selection, and the relations between cultural values and job choice preferences. She has published articles in Human Resource Management Review, the Business Journal of Hispanic Research, and Hispanic Marketing and Public Relations. Results of her research have been presented at the annual meetings of the Academy of Management, Society for Industrial and Organizational Psychology, Southern Management Association, and UIW Research Week. In addition to these organizations, she is a member of the Organizational Behavior Teaching Society, the Society for Human Resource Management, and is a faculty advisor for the UIW Business Club. She earned her Ph.D. in Business Administration with a concentration in Organizational Behavior from the University of Texas at San Antonio.  




2020 Class Schedule

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Session I

Friday, January 24, 2020
9:00 a.m. - 3:00 p.m.

Fundamentals of Management & Leadership (6 hours)

The objective of this module is to provide an overview of the Professional Development Certificate and provide a basic framework for effective management and leadership 

Understand basic principles of management and leadership. 

  • Planning, organizing, leading and controlling
  • Differences between management and leadership
  • Management Skills
    • Technical, Human, Conceptual and Ethical

Transitioning into a new role

  • How to get started in a new role
  • Understanding challenges associated with a new role
    • Interpersonal
    • Informational
    • Decision-making
  • Establishing and maintaining working relationships
  • Determine how your team adds value

Session II

Friday, February 7, 2020
9 a.m. - 12 p.m. 

Effective Change Management  (3 hours) 

  • Understand the types of change efforts in your organization
  • What to expect when implementing change
  • How to get value from your change efforts

Session III

Friday, February 28, 2020
9 a.m. - 12 p.m. 

Staffing Your Team and Organization (3 hours)

The objective of this module is to increase the efficiency and effectiveness of staffing decisions. 

  • Identifying and sequencing activities
  • Selection methods and their effectiveness
  • Effective interviewing (Situational and Behavioral)

Session IV

Thursday, March 19, 2020
9 a.m. - 12 p.m.

Performance Management (3 hours)

  • Understanding the elements of effective Performance Management 
  • Planning, Developing, Measuring and Rewarding 
  • Purposeful daily and planned performance management
  • Overcoming barriers to successful performance management

Session V

Friday, March 27, 2020
9 a.m. - 12 p.m. 

Employee/Team Training & Development (3 hours) 

  • Understand the different ways to train and develop employees
    • Formal instruction, on-the job learning, and effective coaching
  • Building collaborative and effective teams

Session VI

Friday, April 3, 2020
9 a.m. - 12 p.m.

Work Motivation, Employee Engagement, Recognition and Retention (3 hours) 

  • Understanding different approaches to motivating employees
  • Making jobs meaningful 
  • Inexpensive ways to reward and recognize employees

Session VII

Friday, April 17, 2020
9 a.m. - 12 p.m.

Leading Diverse Teams (3 hours) 

  • Understanding types of diversity
  • Understanding the importance of diversity
    • People management, organizational performance, and strategic advantage
  • Understanding challenges in managing a diverse team
    • Bias, prejudice and stereotypes
  • Managing millennial  and volunteer workers
  • Potential Legal Issues

Session VIII

Friday, May 1, 2020
9 a.m. - 12 p.m.

Interpersonal Communication Skills for Managers (3 hours) 

  • Understand different communication methods and their effectiveness
  • Understand and practice reflective listening techniques

Session IX

Friday, May 15, 2020
9 a.m. - 1:30 p.m. - Includes Lunch and Graduation

Conflict Management (3 hours)

  • Identifying causes and consequences conflict
  • Minimizing conflict
  • Understanding conflict management and resolution
  • Managing Task vs. Role conflict
  • Thinking “Win-Win”

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San Antonio, TX 78215

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