From the overachiever with an abrasive personality, to the mediocre “know-it-all,” to the underachiever who is satisfied with the status quo, learn how to effectively de-escalate issues with all types of personalities in this interactive workshop.

Who should attend:

Anyone seeking additional skills in relationship building, especially entry level to mid-level managers who may be experiencing staff disruptions in the workplace.

You will learn to:

• Understand cognitive biases and the fundamental attribution errors
• Examine assertiveness and the role it plays in resolving issues
• Shape and understanding motivations for wanted and unwanted behaviors
• Depersonalize reactions to disruptive and/or difficult employees

Location:

Online

We apologize for any inconvenience but this class has been canceled.