How to Deal with Difficult or Disruptive Employees – Teresa Harrison
June 8, 2021 @ 9:30 am - 11:30 am
From the overachiever with an abrasive personality, to the mediocre “know-it-all,” to the underachiever who is satisfied with the status quo, learn how to effectively de-escalate issues with all types of personalities in this interactive workshop.
Who should attend:
Anyone seeking additional skills in relationship building, especially entry level to mid-level managers who may be experiencing staff disruptions in the workplace.
You will learn to:
- Understand cognitive biases and the fundamental attribution errors
- Examine assertiveness and the role it plays in resolving issues
- Shape and understanding motivations for wanted and unwanted behaviors
- Depersonalize reactions to disruptive and/or difficult employees
- This event has passed.
San Antonio Area Foundation