Mid-Level Managers A 30-hour program designed for new and mid-level managers.

San Antonio Area Foundation Supervisory and Management Certificate Program 2021

A four-month series of nine focused, in-depth sessions for mid-level and first-time nonprofit managers that culminates in earning a supervisory and management certificate.

Sessions and content are developed and led by university faculty, Drs. Teresa Harrison and Mark Teachout.  Classes take place via Zoom.

Join the exclusive group of over 200 supervisors and managers who have been trained through this program since 2016.

Registration is now closed.

Here’s what participants have said about the program:

Meet the Presenters

Mark S. Teachout, Ph.D.

Mark S. Teachout, PhD, MS, is a Professor in the H-E-B School of Business and Administration, at the University of the Incarnate Word, San Antonio, TX, where he has taught at both the undergraduate and graduate levels in the areas of Management, International Management, Human Resources Management, Organizational Behavior, Organizational Development, Organizational Change, and Business Statistics. Earlier, he was the Assistant Vice President of Learning and Performance Solutions, at USAA, and a Senior Scientist at the USAF Research Lab where he received the Scientific Achievement Award for outstanding research.

He is an HR, training and OD & Leadership consultant, with 30+ years of combined experience in research & development, Fortune 200, academic and consulting settings.  He has assisted private sector, public sector, government, military, and non-profit organizations in organizational change & culture, strategic planning, training, leadership development, and program evaluation.  

He has over 90 publications, including books, book chapters, articles, and technical reports and delivered over 140 professional and invited presentations in the USA and internationally, on these and other topics.  He earned his Ph.D. in Industrial/Organizational Psychology from Old Dominion University.

Among his many professional affiliations and accomplishments, he served on the International Board of Standards for Training, Performance and Instruction (ibstpi).  In addition, he was listed as one of the most published authors in the 1990’s for top tier journals in his field.  

Finally, he has taught and conducted research internationally, at John Cabot University, Rome, at the European Study Center in Heidelberg, and at IMC University of Applied Sciences, Krems, Austria, where he was awarded the Fulbright U.S. Scholar Grant.

Teresa L Harrison, Ph.D.

Teresa L Harrison, Ph.D. Dr. Teresa Harrison is an Associate Professor and Management Department Coordinator at the UIW H-E-B School of Business and Administration.

She teaches courses at both the undergraduate and graduate levels in the areas of Organizational Behavior, Business Communication, Business Statistics, Human Resources Management, Strategic Management (Capstone), and Talent Management. Her research focuses on diversity, electronic recruiting and selection, organizational culture, and the relations between individual cultural values and job choice preferences.

She has published articles in journals to include Journal of Management, Human Resource Management Review, Journal of Managerial Psychology, International Journal of Entrepreneurial Behavior and Research, and Journal of Management Development.

Results of her research have been presented at the annual meetings of the Academy of Management, Society for Industrial and Organizational Psychology, Southern Management Association, and UIW Research Week. In addition to membership at these organizations, she is also a member of the Management & Organizational Behavior Teaching Society, the Society for Human Resource Management, and the San Antonio Human Resource Management Association. She earned her Ph.D. in Business Administration with a concentration in Organizational Behavior from the University of Texas at San Antonio. 

2021 Class Schedule


Friday, January 22, 2021
9:00 a.m. - 3:00 p.m.

Fundamentals of Management & Leadership

The objective of this module is to provide an overview of the Professional Development Certificate and provide a basic framework for effective management and leadership

Understand basic principles of management and leadership
  • Planning, organizing, leading and controlling
  • Differences between management and leadership
  • Management Skills
    • Technical, Human, Conceptual, and Ethical
Transitioning into a new role
  • How to get started in a new role
  • Understanding challenges associated with a new role
    • Interpersonal
    • Informational
    • Decision-making
  • Establishing and maintaining working relationships
  • Determine how your team adds value

Friday, January 29, 2021
9 a.m. - 12 p.m. 

Effective Change Management  

  • Understand the types of change efforts in your organization
  • What to expect when implementing change
  • How to get value from your change efforts

Friday, February 5, 2021
9 a.m. - 12 p.m. 

Work Motivation, Employee Engagement, Recognition and Retention

  • Understanding different approaches to motivating employees
  • Making jobs meaningful
  • Inexpensive ways to reward and recognize employees

Friday, February 19, 2021
9 a.m. - 12 p.m.

Staffing your team and organization

The objective of this module is to increase the efficiency and effectiveness of staffing decisions

  • Identifying and sequencing activities
  • Selection methods and their effectiveness
  • Effective interviewing (Situational and Behavioral)

Friday, February 26, 2021
9 a.m. - 12 p.m. 

Performance Management

Understanding the elements of effective Performance Management

  • Planning, Developing, Measuring and Rewarding
  • Purposeful daily and planned performance management
  • Overcoming barriers to successful performance management

Friday, March 19, 2021
9 a.m. - 12 p.m.

Employee/Team Training & Development

  • Understand the different ways to train and develop employees
    • Formal instruction, on-the job learning, and effective coaching
  • Building collaborative and effective teams

Friday, March 26, 2021
9 a.m. - 12 p.m.

Leading Diverse Teams

  • Understanding types of diversity
  • Understanding the importance of diversity
    • People management, organizational performance, and strategic advantage
  • Understanding challenges in managing a diverse team
    • Bias, prejudice and stereotypes
  • Managing millennial and volunteer workers
  • Potential Legal Issues

Friday, April 9, 2021
9 a.m. - 12 p.m.

Interpersonal Communication Skills for Managers

  • Understand different communication methods and their effectiveness
  • Understand and practice reflective listening techniques

Friday, April 16, 2021
9 a.m. - 12 p.m. 

Conflict Management and Completion Celebration

  • Identifying causes and consequences conflict
  • Minimizing conflict
  • Understanding conflict management and resolution
  • Managing Task vs. Role conflict

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