Supervisory and Management Certificate Program

A 30-hour virtual program designed for new and mid-level managers.

San Antonio Area Foundation Supervisory and Management Certificate Program 2024 – 9th Cohort

Are you a frontline or mid-level manager? Have you been promoted from an individual contributor and are now supervising former peers?

The Area Foundation’s Supervisory and Management Program is designed to build skills for mid-level managers and/or first-time supervisors.

Jessica Lombard
Director of Learning and Development

Program Description

The Area Foundation’s Supervisory and Management Program is designed to strengthen the skills of experienced mid-level managers, first-time supervisors or for anyone seeking to build their management skills. This valuable program uses an evidence-based curriculum developed and delivered by university faculty, Drs. Teresa Harrison and Mark Teachout. The curriculum emphasizes real-world application and includes opportunities for self-assessment, personal reflection, and peer exchange. 

Learning will include:

  • Fundamentals of Management and Leadership.
  • Leading Change.
  • Work Motivation, Employee Engagement and Retention.
  • Training and Development.
  • Interpersonal Communication Skills.
  • Staffing Your Team and Organization.
  • Performance Management.
  • Leading Diverse Teams.
  • Conflict Management.

Participants who meet the attendance requirements earn a certificate upon completion.

Join the exclusive group of over 275 supervisor and managers who have been trained through this program since 2016.

Modified Format to Reduce Time Away from Work

This daylong virtual format allows participants to complete the program in 5 days, over 5 weeks (30-hour program).

The program launches with an orientation on January 18th. Sessions will be held every Tuesday, via Zoom, beginning on January 23rd, 2024 thru February 29th, 2024.



Sign Up

Program starts January 23, 2024.

2024 Class Schedule

This will be held on January 18th from 10:00 a.m. to 11:30 a.m. Attendance is not required but strongly recommended.

Day I: Tuesday, January 23 – Teresa Harrison, Ph. D. and Mark Teachout, Ph. D.

Fundamentals of Management and Leadership

  • The objective of this module is to provide an overview of the Professional Development Certificate and provide a basic framework for effective management and leadership.
    • Understaning basic principles of management and leadership.
      • Planning, organizing, leading and controlling.
      • Differences between management and leadership.
      • Management Skills.
        • Technical, Human, Conceptual, and Ethical
      • Transitioning into a new role.
        • How to get started in a new role
        • Understanding challenges associated with a new role
          • Interpersonal
          • Informational
          • Decision-making
      • Establishing and maintaining working relationships.
      • Determining how your team adds value.

Day II: Tuesday, January 30 – M. Teachout

Leading Change

  • Understanding the types of change efforts in your organization.
  • What to expect when implementing change.
  • How to get value from your change efforts.

Work Motivation, Employee Engagement, Recognition and Retention

  • Understanding different approaches to motivating employees.
  • Making jobs meaningful.
  • Inexpensive ways to reward and recognize employees.

Day III: Tuesday, February 6 – M. Teachout

Training & Development

  • Understanding the different ways to train and develop employees.
    • Formal instruction, on-the job learning, and effective coaching.
  • Building collaborative and effective teams.

Interpersonal Communication Skills for Managers

  • Understanding different communication methods and their effectiveness.
  • Understanding and practice reflective listening techniques.

Day IV: Tuesday, February 13 – T. Harrison

Staffing your team and organization

  • Increasing the efficiency and effectiveness of staffing decisions.
  • Identifying and sequencing activities.
  • Selection methods and their effectiveness.
  • Effective interviewing (Situational and Behavioral).

Performance Management

  • Understanding the elements of effective Performance Management.
    • Planning, Developing, Measuring and Rewarding.
    • Purposeful daily and planned performance management.
    • Overcoming barriers to successful performance management.

Day V: Tuesday, February 20 – T. Harrison (includes Celebration to Mark Program Completion)

Leading Diverse Teams

  • Understanding types of diversity.
  • Understanding the importance of diversity.
    • People management, organizational performance, and strategic advantage.
  • Understanding challenges in managing a diverse team.
    • Bias, prejudice and stereotypes.
  • Managing millennial and volunteer workers.
  • Understanding potential Legal Issues.

Conflict Management

  • Identifying causes and consequences conflict.
  • Minimizing conflict.
  • Understanding conflict management and resolution.
  • Thinking “Win-Win”.

Make-up Date: Use in Event of Unexpected Class Cancellation (Such as Inclement Weather)

  • Thursday, February 29

Meet the Faculty

Mark S. Teachout, PhD, is Professor Emeritus, University of the Incarnate Word, San Antonio, TX. He has taught at both the undergraduate and graduate levels in the areas of Management, International Management, Human Resources Management, Organizational Behavior, Organizational Development, Leading Change, Organizational Consulting, Capstone, and Business Statistics.

Earlier, he was the Assistant Vice President of Learning and Performance Solutions, at USAA, and a Senior Scientist at the USAF Research Lab where he received the Scientific Achievement Award for outstanding research. He is an HR, training, and OD & Leadership consultant, with 35+ years of combined experience in research & development, Fortune 200, academic and consulting settings.

He has assisted private sector, public sector, government, military, and non-profit organizations in organizational change & culture, strategic planning, training, leadership development, and program evaluation.

He has over 90 publications, including books, book chapters, articles, and technical reports and delivered over 140 professional and invited presentations in the USA and internationally, on these and other topics. His publications have been cited over 2800 times (Google Scholar; ResearchGate Score: 19.44).

He earned his Ph.D. in Industrial/Organizational Psychology from Old Dominion University. Among his many professional affiliations and accomplishments, he served on the International Board of Standards for Training, Performance and Instruction (ibstpi) and as an original member of the Advisory Board for the Ettling Center for Civic Leadership. In addition, he was listed as one of the most published authors in the 1990’s for top tier journals in his field. Finally, he has taught and conducted research internationally, at John Cabot University, Rome, at the European Study Center in Heidelberg, and at IMC University of Applied Sciences, Krems, Austria, where he was awarded the Fulbright U.S. Scholar Grant.

Dr. Teresa Harrison is an Associate Professor in the Management department at the University of the Incarnate Word in the H-E-B School of Business and Administration. She also serves as a Co-Director of the Beckendorf Family Center of Entrepreneurship and Global Innovation at UIW. She earned her Ph.D. in Business Administration with a concentration in Organizational Behavior from the University of Texas at San Antonio. Dr. Harrison has taught a variety of courses including Organizational Behavior, Business Communication, Business Statistics, Human Resources Management, Entrepreneurship, Strategic Management (Capstone), Leading a Diverse Workforce, and Talent Management at the graduate or undergraduate level. Her research focuses on diversity, entrepreneurship, electronic recruiting and selection, and the relations between cultural values and job choice preferences. She has publications in Journal of Management, Human Resource Management Review, Journal of Managerial Psychology, and International Journal of Entrepreneurial Behavior and Research, among others. Results of her research have been presented at the annual meetings of the Academy of Management, Society for Industrial and Organizational Psychology, Southern Management Association, and UIW Research Week. In addition to these organizations, she is a member of the Management & Organizational Behavior Teaching Society, the Society for Human Resource Management, and is involved with the local San Antonio Human Resource Management Association.

This program broadened my leadership capabilities and helped expand my skill sets. My staff remarks that they have seen a "change." I think upper management director should attend - this was good.

This program broadened my leadership capabilities and helped expand my skill sets. My staff remarks that they have seen a "change." I think upper management director should attend - this was good.

I find myself doing more self-reflection. I am working on my active listening and providing immediate feedback to others.

It was such a pleasure to be given the opportunity to participate in this program. Both the instructors were excellent and I greatly appreciate them providing us the opportunity to finish the certificate program.

You gave me confidence and are an inspiration for me to become a better leader. Thank you very much for an excellent program. I have a large tooklit to utilize now.

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