Customer Service
Learn to create great customer experiences by recognizing and utilizing essential elements. Customers refer to anyone receiving your service including guests, volunteers and staff.
Compelling Communication
Stories can make your organization's communication more compelling. Find out how to craft your nonprofit narrative in this highly interactive and practical course.
Basic Grant Writing Part 1 and Part 2
Start your grant writing off right with this foundational course. This 2-part course will be taught Oct. 20 and Oct. 21
HR & Employment Law: Responding to COVID 19
In this class you will explore key legislation and compliance guidelines to ensure you are creating policy designed to ensure equality, safety, consistency, fairness and more for the organization.
Using Internal Controls
This class will build your understanding of the ways in which policies, procedures and internal controls reduce the risk of a loss of funds, information and reputation.
Change Management
In this course you will become familiar with the neuroscience of change management to reveal the hidden organizational impediments to change.
Delegating Effectively
Learn the tools you'll need to effectively delegate using strong communication and effective review strategies.
Policies and Procedures to Protect Organizations
Find out how to create policies and procedures that will help your organization reduce risks to your operation, financials and reputation. Learn what actions to take if the organization has had an adverse event.
Grant Management Techniques
You will learn the life cycle of grants management including the aspects of proposal, execution and reporting, improving your relationship with funders, and ensuring successful program results.
New Labor Challenges
This class will give you an update on the local, state and federal decisions that will affect your organization and employees.